About the job
The Account Manager will build and maintain a broad contact base in each account and ensure that a mutual beneficial business relationship is achieved. This may involve occasional business trips.
Key Responsibilities & Accountabilities
- Build strong relationships with valuable customers and provide superb service and gaming experiences tailored to them, across all products.
- Run regular promotional and marketing activities on monthly basis to drive client growth.
- Contacting clients regularly through phone, email, other communication platforms and face-to-face.
- Monitor individual customer performance and ensure that marketing commitments are being adhered to.
- Handle customers’ day to day queries, requests and issues.
- Use data and reports to analyze client activity.
- Acquire knowledge of customers and build profiles including target markets and trends.
- Maintain and develop client contacts, through structured account management and plans.
- Update and record data and management information in an accurate and timely manner.
Please note: this job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
Please note this positions is fully remote all qualified candidates are welcome to apply.
Essential Criteria
- At least three years of experience working in the online gambling industry as an Account.
- Manager or a relevant position is a must!
- Excellent communication and interpersonal skills.
- Strong relationship building skills, and the ability to build trust.
- Great organization, planning and prioritization skills, with strong attention to detail.
- Commitment to providing world class service to valuable customers.
- Strong command of written and spoken English – An additional European language is considered an advantage but not essential.
- Confident communicator on the phone.
- Experience working in online gaming.
- Able to work on own initiative and be self motivated.
- Computer literacy in the use of spreadsheets, word processing, on-line systems and remote communications.
- Be presentable and willing to travel.
Requirements
- 3+ years of Gambling Facilities and Casinos experience
